Privacy Policy

GDPR Policy

We are committed to protecting your personal information when you use our website or our services and we want you to be confident that your personal information is safe and secure with us. This privacy policy explains the following:
- How we collect your personal information.
- What personal information we collect.
- How we use your personal information.
- Who we share your personal information with.
- The rights and choices you have when it comes to your personal information.

Who are we?

Collision Solutions Ltd
Unit 4
Dewan Industrial Estate
York Avenue
Haslingden
Lancashire
BB4 4JG

Company Registration Number 5316390

How do we collect Personal Information?

We obtain personal information from you either through our website, through you contacting us directly as a result of you hearing about our service or through a third party passing us your details to contact you. (This is subject to you giving your consent to having your details passed to us).

If you are a business partner or are employed by a business partner of Collision Solutions such as a solicitor, repair garage or insurance broker then we obtained your personal information as a result of you contacting us after hearing about our service or through one of our sales representatives making contact with your business.

What personal Information do we collect?

We collect personal information about you when you give this to us in the course of registering for or requesting to use our service.

The information we require may include your Full Name, Home Address, Home and mobile telephone number, e-mail address, your occupation, details of your damaged vehicle including the registration number, who owns it and who is the registered keeper, the insurance company with who you insure your vehicle, details of your driving history e.g. Date you passed your driving test any motoring convictions or accidents within the last five years.

In the case of business partners the information we collect may include your full name, job title, business address, business telephone number and your business mobile number and your business e-mail address.

How do we use your personal information?

In order to bring a Motor Claim against the negligent party responsible for your traffic accident.

In order to confirm you are able to satisfy the insurance criteria required to drive our replacement hire vehicle.

To communicate with you to keep you updated on the progress of your claim.

In the case of business partners we use your personal information to contact you to discuss the progress of the motor claim of our mutual client.

We may from time to time forward you details of latest news and promotions from Collision Solutions Ltd and its two associate companies One Call Leasing Ltd and One Call Business Services Ltd.

Why do we process your personal information?

We will only collect and process your personal information in accordance with data protection laws. Our grounds for processing your personal information are as below:

Consent - Where necessary we will only collect and process your personal information if you have given your consent for us to do so.

Legitimate Interest - We may use and process some of your personal information where we have legitimate business grounds for doing so. Under European Privacy Laws there is a concept of “Legitimate Interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information as follows:-

In order to successfully pursue a claim for vehicle damage and a replacement hire vehicle in connection with your road traffic accident.

In order to ensure you (and any named drivers) are suitable eligible to drive our hire vehicle in line with our motor vehicle self-drive hire policy.

In order to monitor the whereabouts and condition of our hire vehicle whilst in your possession.

To keep you up to date with news and promotions from Collision Solutions Ltd and our associate companies.

Who do we share your personal information with?

Insurance companies - As part of a first notification of claim we need to pass your details to the insurance company of the at fault driver in order to assist in setting up the claim and validating the parties involved.

Independent Motor Engineer in order to inspect and evaluate the damage to your vehicle.

Vehicle recovery company/vehicle repairer in order to arrange recovery of your vehicle to a body repair shop should your vehicle be unable to be driven as a result of your accident.

Your insurance broker.

Firms of solicitors independently chosen and appointed by you. We often need to share information in order to progress a claim.

The Financial Conduct Authority and/or other regulatory governing bodies for the purpose of compliance monitoring.

The DVLA - If you give us your driving licence details when arranging a replacement hire vehicle, these may be submitted to the DVLA “MyLicence” service in order to verify the status of you (or any named driver’s) licence entitlement to drive along with any relevant restriction information, endorsement and/or conviction data. These driving licence searches may be made when you first use our service and subsequently throughout the duration of hire. These searches will not show on you (or your named driver’s) driving record.

The Police - under the road traffic act the police the police are entitled to receive details of the driver/hirer of the vehicle should a road traffic offence (or the police believe) have been committed. Should the police believe the vehicle has been involved in a criminal activity, the personal details requested will be provided upon receipt of the correct documentation to request that this information be released to them.

Our two associate companies One Call Leasing Ltd and One Call Business Services Ltd.

Other parties such as private parking enforcement companies however, we will first demand sight of necessary permissions to entitle these organisations to receive your personal details.

Your personal data rights and choices

You have certain rights under data protection legislation including the right to request a copy of the personal information we hold about you. You can request this in writing to the address at the beginning of this document.

From May 2018 you will have the following rights:
Right to access
The right to request copies of your personal data from us.
Right to correct
The right to have your personal information rectified if it is inaccurate on incomplete.
Right to erase
The right to request that we delete or remove your personal data from our systems. The exception to this will be any data that is required to fulfil our obligation to keep complete accounting records as required by HMRC.
Right to restrict our use of your information
The right to block us from using your personal information or limit the way in which we can use it.
Right to data portability
The right to request that we move, copy or transfer your personal information.
Right to object
The right to object to our use of your personal information including where we use it for our legitimate interests.

How long do we keep your personal information?

We keep your personal information that is necessary to keep complete accounting records as required by HMRC for a period of seven years.

We keep personal information about you which is relevant to your insurance claim for a period of five years. This is necessary should an insurance company wish to re-visit an insurance claim after full settlement has been made.

If you are a business partner and you leave your employment we shall immediately destroy your personal data.